Answers to all your questions

Unlocking Your Digital Success

Frequently Asked Questions

This page is designed to provide you with answers to common questions you may have about the agency’s services, pricing, and other important information.

We’ve done our best to answer all questions that we are asked to give you more insight into how we operate.


Frequently Asked Questions

What Serices do you offer?

We are an Integrated Digital Marketing Agency. Our focus is on:

  • Digital Strategy
  • Marketing Automation
  • Data & Analytics

Our Services include:

  • SEO
  • Website Audit
  • PPC Ads
  • Social Media Management
  • Hubspot
  • Website Development

We can focus on all of the above or any stand-alone service, for example, PPC ads or Social Media

Why hire Digital Doorway when my business can hire a in-house Digital Marketing professional?

While having an in-house Digital Marketing team can be beneficial, there are several reasons why hiring a digital marketing agency can be advantageous:

  1. Expertise: Digital marketing agencies specialize in marketing strategies and tactics. They have a team of professionals who are experts in various areas such as search engine optimization, social media marketing, email marketing, and more. These experts have experience in handling different types of clients and campaigns, which can provide unique insights & perspectives

  2. Cost-Effectiveness: Hiring a Digital Marketing agency can be cost-effective compared to building an in-house team. The cost of hiring and training a full-time employee for each digital marketing function can add up quickly. By hiring an agency, you can get access to a team of experts for a fraction of the cost of hiring full-time employees

  3. Scalability: A digital marketing agency can help you scale your marketing efforts quickly. They have the resources and expertise to handle large-scale campaigns and can quickly adapt to changing market trends

  4. Objective Perspective: An in-house team may be too close to the brand to provide an objective perspective. A digital marketing agency can offer an outside perspective and provide fresh ideas and insights that an in-house team may not have considered

  5. Access To Technology: Digital marketing agencies have access to the latest marketing technology and tools. They can provide valuable insights and data-driven recommendations that can help your business grow

Do I need to sign a monthly Retainer?

A Retainer is a contract between a business and an Agency in which the Agency agrees to provide monthly services to the business in exchange for a fixed monthly fee.

There are several advantages to signing up for a monthly retainer contract with a digital marketing agency:

  1. Consistent Support: A retainer contract ensures that you have consistent support from the agency, which can help you achieve your marketing goals. This can include regular meetings, updates, and ongoing optimization of your marketing campaigns

  2. Prioritized Service: By signing a retainer contract, you become a priority client for the agency. This means that your requests and campaigns are given priority over non-retainer clients

  3. Cost-Effective: Retainer contracts can be more cost-effective than paying for individual services or projects. This is because agencies typically offer a discounted rate for retainer clients who commit to a certain amount of work each month

  4. Customized Services: A retainer contract allows the agency to understand your business needs and provide customized services that are tailored to your specific goals. This can lead to more effective marketing campaigns that drive results

  5. Long-Term Relationship: A retainer contract allows you to develop a long-term relationship with the agency, which can result in a deeper understanding of your business and a higher level of trust

How long do I need to commit to working with Digital Doorway

We ask you to commit for a minimum term based on your project and objectives. This gives us enough time to acquire data, study it and implement a strategy that will start to generate the results you want.

After that, it’s a rolling monthly contract. We’re not interested in locking clients into long contracts. We want you to stay with us because we’re generating you and your business great results

What makes Digital Doorway different to other agencies?

Our approach!

  • We provide a comprehensive approach to your business which includes all types of
  • We also have a dedicated team of SEO professionals who will work on your website
  • We also provide a one-time Free SEO Audit which you can request here
How quickly will I start seeing results after working with Digital Doorway?

This depends on the channels you use, your competition, your budget and the state of your website before we start working with you.

However, as a general rule, you should start to see an uplift in online visibility and improvements in your key metrics and goals after the first three months. That’s because the first three months are all about developing the digital strategy and laying the foundations for a successful long-term project.

Projects that use PPC and Biddable Media tend to see results much faster as qualified web traffic starts to come through instantly.

How often will results be reported?

We provide bespoke monthly performance dashboards and reports that include all the metrics that are important to you.

Your Account Manager will spend time taking you through these reports – explaining all the data and performance metrics and the work we’ve been doing.

We may request extra information to ensure we track the wider impact of the project. Often, the digital data we provide is only part of how our project is benefiting your business, so by combining yours and our data, we’re able to demonstrate the real impact our work’s having

What Digital Doorway's onboarding process?

Step 1: We arrange a call to scope out your requirements and understand if we can help.

Step 2: Nikki (Loom Founder) or Tommy, will arrange a face-to-face meeting, video conference or call (depending on location) to further discuss working together.

Step 3: We deliver a proposal, examples of past work, a project plan and deliverables, including costs.

Step 4: You decide if you want to go ahead.

Step 5: We draw up the contracts which are signed by both parties.

Step 6: Project kick-off meeting

Are your courses for lifetime?

Yes, anyone who buys our courses get lifetime access to the course along with free material.

Check out our courses here

Are all the courses paid?

No. Some courses are paid while others are free.

ChatGPT is currently offered for Free

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